Pensions Administration Assistant

Full Time
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Pensions Administration Assistant

Sovereign Pension Services Limited is a financial services company which forms part of the Sovereign Group, an international group of companies with over 30 years’ experience in trusts and corporate services.

We are looking for a Pensions Administration Assistant to form part of our Pensions team in Malta which looks after all the administration entailed in managing our members’ pensions. The successful candidate will form part of a dynamic team.


  • Assisting with general queries received from Financial Advisors, Business Development Managers and third Parties.
  • Processing requests in line with the company’s checklists and procedures.
  • Inputting and updating the Company’s system with any changes to our members’ records and ensuring the system is always kept updated.
  • Completion of transfer paperwork and Investment paperwork.
  • Scanning and filing of documents.
  • Maintaining client records accurately and in line with company and regulatory requirements.
  • Monitoring of Company’s Mailboxes such as but is not limited to – Valuations mailbox, Malta pensions mailbox.
  • Be an effective and reliable point of contact for members and advisers constantly striving to provide an excellent customer experience.
  • Assisting with the processing of day to day requests and instructions received from members, advisers and third parties.
  • Responding to general queries and following through on any requests received.
  • Liaising with third parties in connection to pension payment requests and queries on our members’ investment policies.
  • Assisting with ad hoc projects as required.


  • Strong interpersonal skills and an ability to build rapport with clients.
  • Excellent communication skills and a good command of written and spoken English.
  • Hard working with a strong work ethic.
  • Previous experience in pensions or a client relationship role will be considered an asset but not essential.
  • Strong team player skills and the ability to work harmoniously with a diverse workforce.

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