Customer Service Executive, Sovereign Pension Services (UK) Ltd

Wirral - UK
Full Time
Apply Now

Customer Service Executive, Sovereign Pension Services (UK) Ltd

We are pleased to announce that tpm is recruiting for several exciting apprenticeship positions with leading financial services company Sovereign Pension Services in Bromborough. The posts will suit individuals who have completed their A-levels or have relevant work experience.

The successful candidates will launch fulfilling careers in customer service administration with this leading financial services company. Your role will be to support customers through managing their pension affairs. Sovereign will provide full on-the-job training.

Throughout their training, apprentices will be supported on a one-to-one basis by tpm trainers to develop the skills, knowledge and behaviours to carry out their job. tpm will also provide support to prepare for the interview with Sovereign.

The Opportunity
These positions provide candidates with an outstanding opportunity to:

  • Launch a fulfilling career in Pensions as part of a high performing growing business that is at the top of its sector;
  • Participate in a highly prized two-year programme including 12-18 months business; administration training at level 3, followed by the Investment Operations Certificate professional qualification;
  • Do a great job for customers and make their experience sorting out their pension affairs seamless and easy.

Once trained as a customer service executive, you will:

  • Deliver excellent customer service to all Financial Advisors and end Customers in line with service standards set.
  • Proactively manage customer cases, ensuring that all company protocols and processes and followed in line with good practice.
  • Manage and undertake processing and administration to manage cases using the systems provided.
  • To own your quality of processing and ensure correct service delivery every time.
  • Work in accordance with the mission, vision, and values of Sovereign Pension Services Ltd
  • Work within the regulatory framework by ensuring you adhere to processes set and follow the FCA’s Treating Customers Fairly and Conduct rules.

Qualification acquired through apprenticeship
Level 3 Standard in Business Administration

Applicant: essential personal qualities
The qualities Sovereign are looking for in candidates are listed below. tpm will support you to acquire any of these skills which you need to develop

  • Good work ethic
  • Good at listening to instructions and carrying them out correctly
  • Confidence to carry out all duties once taught
  • Good at using initiative
  • Attention to detail
  • Communication Skills: phone, email and face-to-face
  • Excellent Listening Skills
  • Results-Driven
  • Able to Work as a Team
  • Ability to Work in Fast-Paced Environment
  • Ability to Work Under Pressure
  • Fast Learner
  • Analytical, Patient
  • Multi-tasking
  • Prioritising

High calibre candidates wanted, who are enthusiastic and passionate about starting a professional career in Pension customer service administration.

Applicant: essential qualifications

  • GCSE at A-C in Maths and English or equivalent
  • A-level education or equivalent

Progression prospects
Successful recruits who prove themselves in their job role and complete their apprenticeship may be able to continue their training on a higher-level apprenticeship.

Our expectations
Sovereign and tpm expect a minimum three-year commitment and active contribution to your development. In return, we will provide top quality training, on-the-job tuition and the opportunity to develop a fulfilling, long term career.

Throughout your apprenticeship, you will have ongoing support from your personal tutor at tpm to help you achieve your qualifications. In addition, they will provide additional support for developing your workplace skills and overcoming any individual challenges that may arise.

Hours Monday-Friday 9 am to 5.00 pm
Salary £260/week
Holiday allowance
23 days plus Bank Holidays

Tracy on 0151 709 6000 or Apply here

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Get in Touch

Please contact us if you have any questions or queries and your local representative will be in touch with you as soon as possible.