Job Purpose
We are seeking a detail‑oriented and client‑focused Broker Support Administrator to help us maintain our market‑leading standards and provide essential support to both clients and brokers. This role is central to ensuring smooth administration, seamless service delivery, and accurate documentation across the full client lifecycle.
Join our growing team and develop your skills within an environment committed to excellence. Following a year of exceptionally strong client satisfaction – with 96% of customers rating our service 9/10 or above – Sovereign Insurance Services (SIS) is expanding to meet increased demand and continue delivering the outstanding service we are known for.
Key Responsibilities
- Deliver a professional, high-quality service to clients at every stage of their experience with SIS.
- Respond promptly and courteously to client enquiries by email, telephone, or face‑to‑face.
- Assist clients by providing appropriate forms and guidance for quotations or binding cover.
- Process client payments in person or over the phone.
- Prepare and issue client invoices, statements, letters, and other documentation as required.
- Maintain accurate and confidential client records, ensuring all correspondence and documents are correctly saved in the system.
- Keep client contact details and policy information up to date at all times.
- Ensure both digital and physical filing is organised, consistent, and easily accessible.
- Prepare renewal packs and provide ongoing claims and mid-term adjustment (MTA) support to brokers.
- Enter full risk information into the system on behalf of brokers when required.
- Contact clients on the monthly debtors list to support prompt payments.
- Adhere to SIS compliance requirements, service level agreements, and internal policies and procedures.
- Complete a minimum of 15 hours of CPD per annum.
Additional reasonable duties of a similar nature may be assigned as needed.
Ideal Candidate
- Strong commitment to delivering outstanding customer service.
- Excellent written and verbal communication skills, with a confident and professional telephone manner.
- Strong administrative, organisational, and time‑management skills with exceptional attention to detail.
- Professional appearance and demeanour.
- Proficient with Outlook, Microsoft Office, and insurance database systems.
- Experience working within an insurance office environment.
- A collaborative team player who enjoys supporting colleagues.
Equal Opportunities
The Sovereign Group is proud to be an equal opportunities employer and is committed to promoting diversity and inclusion throughout the organisation. We do not tolerate discrimination on any grounds, including gender, age, sexual orientation, race, religion, disability, parental status, or maternity.
Equal opportunities principles apply to all areas of employment, including pay, working hours, holiday entitlement, sick pay, recruitment, training, and promotion.
